Who are Push Entertainment Ltd?

Push Entertainment Ltd is the company that runs HISDARKMATERIALS.SHOP. We run this site on behalf of BBC Studios. All products are officially licensed His Dark Materials products.

Our contact information:

PUSH ENTERTAINMENT LIMITED

Postal Address: Alpha House, 4 Greek Street, Stockport, ENGLAND, SK3 8AB (c/o Booth Ainsworth LLP).
Email: hisdarkmaterials@pushsupport.com
Tel: +44 1225 300185


When will my order be delivered?

As each order is customised exactly to your needs it will take typically 2-4 business days for it to leave our warehouse, but at busy times this can be longer. Delivery times can vary depending on the shipping destination - for further details, please see our Delivery Times page.

Why are delivery prices for EU orders more expensive?

All of our European orders are shipped from the UK and in response to the new European Union IOSS regulations, we have had to increase delivery prices for EU customers. This is to guarantee that your delivery arrives without delays and without any additional charges by local tax authorities.

For customers from European Union Member States (excluding Cyprus & Malta), please rest assured that the price you pay at checkout includes all taxes and customs charges - there are no hidden extras upon receiving your order.

My order hasn't arrived, what should I do?

If your order has not been received within 14 days of its expected arrival, please email hisdarkmaterials@pushsupport.com or contact us here.

Can I track my order?

All orders are shipped tracked and your shipping confirmation email will include a link to track your order. Please allow at least 24 hours from receipt of the shipping confirmation email for the online tracking to activate.

However, if your shipping confirmation email does not include a tracking link, please contact hisdarkmaterials@pushsupport.com or contact us here.

Can I return or refund my order?

We have a no-quibble 90 day return policy for your peace of mind. Head to our Returns and Refunds page for more information.

Please note, you will not be entitled to a refund if the goods you have ordered are personalised or bespoke to your specification, unless the goods we have supplied to you are faulty or not as described on our website.

There's something wrong with my order.

We are really sorry if we've made a mistake. If we have sent you an incorrect item, or there is a fault with one of your products, please contact hisdarkmaterials@pushsupport.com or click here and we will resolve this for you.

How soon do you reply to emails?

We aim to reply to your email within 48 hours. However, this can sometimes be longer during weekends, bank holidays and busy periods.